Lab Rat Gifts Return & Refund Policy

30 Day Return Policy

Our return policy lasts 30 days from date of delivery. Returns must be fully completed within 30 days. Returns outside this window are unable to be processed. We strongly suggest order inspection upon delivery to ensure contents complete, and to immediately notify us of any issues to ensure process is complete within 30 days. Email us at sales@labratgifts.com if you have any questions, issues, changes or special requests.
 
Return Eligibility;

1. Your item must be unused, in the same condition that you received it.
2. Your item must be in its original packaging. 
3. You must submit a receipt or other proof of purchase. 

Non-returnable Items:

• Gift Cards
• Customized Orders
• Any item not in its original condition, damaged or missing parts for reasons not due to our error
• Unauthorized returns.

How to Request a Return/RMA

Do not return any items without first contacting us to request an RMA/Return Merchandise Authorization. Your return may otherwise not be received, or be rejected. Please email our friendly service team and provide your Order ID, your return reason and whether you seek a refund or replacement. You will then receive an RMA/authorization if approved. 

Returning Items

To send us your authorized return, send it to: 6 Delaware Drive, Unit 1, Salem, New Hampshire US 03079.

Return shipping costs are the customer's responsibility and are non-refundable. 

Depending on where you live, the time it may take for your return to reach us may vary, so we suggest inspection upon delivery and immediate return requests if needed.

If you are shipping an item over $75 in value, we suggest purchasing shipping insurance. We cannot guarantee we will receive any returned items.  

Refunds 

Once your authorized return is received and inspected, we will email you to notify you that we received your returned item and its approval or rejection. 

If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method.  

Online returns may be processed with a 20% restocking fee.

Late or missing refunds 

If your refund is late or missing, please do the following before contacting us:

• Wait several business days for processing as is typical for refund posting.
• Double check your bank account.
• Contact your credit card company, or your bank to inquire about its status.

If you have done all of the above and still haven't received it, please contact us.

Replacement/Exchanges/Changes

Damaged or defective items items are replaced, not refunded. To request an exchange, please email us at sales@labratgifts.com and explain the issue. Images may be requested. We may then ask you to send your item to: 6 Delaware Drive, Unit 1 Salem, New Hampshire US 03079. Depending on where you live, the time it may take for process completion may vary. 

Replacement is contingent upon stock availability. If replacement stock is unavailable, other options will be offered.  

Replacements may be offered if an ordered item is out of stock. We do our best to ensure our inventory is accurate, however, some items may occasionally be out of stock for various reasons outside our control. In these cases, we will contact you to discuss options. If we are unable to reach you in a timely manner, we will refund the out of stock item amount and process the remainder of the order to avoid delays.  

If you need to change or cancel any part of your order, please contact us immediately through email at sales@labratgifts.com We will do our best to provide options and solutions in accordance with Lab Rat Gifts Return and Refund Policy, procedures and other factors.  

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will learn of your return.

Apparel

The majority of our apparel is printed on demand off site, and is custom made to order. Within a 24-hour period we may be able to cancel or change the order, dependent upon the order's process status. If the order has already shipped, we are unable to cancel or change the order.

If your order arrives but it doesn't fit you, suit you or it's not what you expected - just send it back to us. You can then choose from the following options:

• Exchange for another product of same value.
• Exchange for a voucher to be redeemed towards your next order. 

In-Store Pickup Returns

In-Store Pickup returns will be treated the same as regular returns. Be sure to follow all return procedures and guidelines. Please see In-Store Pickup Processes, Terms and Conditions for full In-Store Pickup details.